Returns & Exchange Policy

Returns & Exchange Policy

We will gladly exchange or refund any item in the form of a gift card provided that: There is a valid proof of purchase, i.e. till slip, gift receipt or Thank U Account purchase It is within 30 days of purchase It is in its original packaging or condition, i.e. : The security seal or shrink wrap is intact (if applicable); It is unworn and unused, and the price ticket is attached.

For hygiene reasons, underwear (excluding swimwear) and earrings for pierced ears may not be returned or exchanged.

Gift Cards

Gift cards will not be exchanged for cash and no change will be given however the balance will remain on the gift card. Lost gift cards will only be replaced on presentation of proof of purchase and verification of balance remaining.

No Cash Refunds

On goods with manufacturing faults, returns within 6 months of purchase will be honoured in accordance with the consumer act.